Department of Information and Technology is located at Thimphu, Bhutan and is under the ministry of Information and Communication. The deparment is divided into six divisions; application, infrastructure, promotion, research, telecom and ICT Mgmt. (proposed) division. The vision of D.I.T is to create and enable environment for all the Bhutanese citizens to afford and use ICT and harness the benefits of the ICT to enhance their living standard.
It takes part in promoting ICT as an enabler of national development, supporting development of reliable ICT infrastructure in the country, determining the appropriateness of the given technology and system suitable to unique Bhutanese conditions, facilitating the promotion of good governance through the use of ICT and developing sustainable and affordable ICT facilities and services for all Bhutanese to improve their living standard.
i. Conduct research and recommend to government wide and private sectors for the adoption and use of software applications and ICT operating Systems.
ii. Draft guideline for the development and quality control of software applications and recommend these guidelines to the policy and promotion division for formulation as technical policy guidelines as appropriate.
iii. Identify the areas of application. Development in the government organizations and initiate the development.
iv. Encourage, facilitate and coordinate the creation of e-services (Like e- government, e-Iearning, e-health, e-commerce) in order to promote innovative information programmes.
v. Design, promote and implement project for the use of Dzongkha in all forms of ICT
vi. Act as interface between the government and private sector for planning the required applications and use the private sector capabilities by outsourcing the government requirements
vii. Organize workshops and seminars on emerging technologies.
i. Assist the Ministry in planning infrastructure development in consultation with BCA and the public and private sectors
ii. Design and implement projects for national network(s) particularly interconnecting of all Dzongkhags and Gewogs, using combination of technologies
iii. Act as interface between the Government and Private sector for planning the required infrastructure.
iv. Organize workshops, seminars and meetings on the emerging technologies, on national, regional and international levels.
v. Research on networking and hardware components and make necessary recommendation on the new technology for adoption to the government.
vi. Provide assistance to BCA in analysis of technical matters, including interconnections, radio frequencies and use of technical standards.
vii. Prepare technical specifications for hardware.
viii. Carry out certification of hardware including locally assembled computers.
i. Undertake systematic research of the existing laws of Bhutan (other countries) for their adaptation, where relevant and when required. This would also entail an in-depth research on various forms of ICT and its impact on the society.
ii. Organize information sessions, whenever required, about the policy and regulatory matters relating to ICT for the members of the government staff, private sector and the interested members of the general public.
iii. Assist the Ministry in the formulation of ICT policy and legislation and regulations taking into account the recommendations of the ICT and Media advisory Committee and the private sector.
iv. Promote and develop ICT services in order to make people understand the importance of ICT and its usage in order to promote culture, tradition and social cohesion through ICT.
v. Provide coordination to the ICT units that are setup in all ministries and regional offices.
vi. Study the ICT private sector in terms of its opportunities, constraints and difficulties and accordingly propose for positive government intervention.
vii. Develop ICT HRD master plan for the entire country including private in coordination with Labor Ministry and RCSC.
viii. Establish in consultation with other appropriate institutions a system of certification of ICT professionals.
ix. Facilitate training about ICT for the members of the government staff, private sector and interested members of the public.
x. Design and implement projects pertinent to the above.
i. Conduct research studies in areas of natural language processing, human-machine language technology, bio-medical image and image processing technology, information clustering and retrieval, educational learning management systems, multimedia applications and open source software.
ii. Conduct research studies on emerging hardware and software technologies, networks and networking systems, information security management policies and best practices, server platforms and applications, database systems and data warehousing.
iii. Design and develop content and knowledge based applications for educational learning, cultural preservation and access; design and develop applications for providing smart good governance, smart health and health services and smart farm and farming services.
iv. Design and develop computer-multimedia-based teaching, training and learning kits for enhancing digital literacy of Bhutanese masses; for capacity building and human resource development.
v. Conduct research studies on the impacts and benefits of ICTs to Bhutan’s democratic governance both at national and local level; to corporate and private sector and to adults, youths, women and disadvantaged people.
vi. Explore, create and establish institutional linkages and networking with relevant universities, non-government organizations and research centers both abroad and within the country for exchange of research expertise, knowledge and technologies.
vii. Conduct research studies to formulate national standards and guidelines for design and development of information systems, information security implementation and other related areas.
viii. Recommend to government for policy changes for adoption of alternative technologies after considering a range of factors including the capacity to scale, ease of maintenance, security, data protection, ease of use, and cost effectiveness.
ix. Act as an interface to government, private and other organizations for providing professional mentoring and technical guidance on the proper usage of technologies and information systems.
x. Act as a house of quality assurance and certification of new information systems and related products.
As the parent organization of all Information and Communications Technology (ICT) professionals, The Department of Information Technology and Telecom (DITT), Ministry of Information and Communications (MoIC) has been mandated to develop an ICT Management System for the Royal Government of Bhutan. The ICT Management System has been developed and its implementation needs to be carried out as committed to the different stake holders. The main objective of the ICT Management System is to support Ministries and Agencies in the Royal Government so that they are able to use ICT both for strategic and operational purposes to ultimately deliver excellent services to the citizens and businesses of Bhutan. In order to successfully implement the ICT Management System, a new ICT Management Division was formed comprising of ICT, Human Resource Management and other relevant professionals. The Terms of Reference for the ICT Management Division specifies the roles and responsibilities of the core parenting team members.
2. Roles and Responsibilities
The ICT Management Division shall work in accordance to the ICT Management plan to successfully implement the ICT Management System. The Division shall facilitate all ICT professionals and shall be available to them all the time to help deliver excellent ICT services. The ICT Management Division is comprised of three sections, namely, Resource Management, Processes and Communications.
2.1. Roles and Responsibilities of Resource Management Section
The main responsibility of the Resource Management Section is to facilitate the objective of professionalizing the ICT human resources in the civil service. Towards this end it will carry out the following:
1. Implement restructuring and placement of all ICT professionals in all ministries, dzongkhags and autonomous agencies and define their roles and responsibilities.
2. Develop Terms of Reference (TOR) for ICT division/unit in all ministries, dzongkhags and autonomous agencies.
3. Support HRD, MoIC, in implementation of human resources processes, namely, position titles, career path, competency matrix and training
4. Set-up whole of government pool of ICT experts for Infocomm Security, ICT Strategic Planning etc.
5. Together with the ICT services of ministries and autonomous agencies, project and align human resource requirement for 11th plan for whole of Royal Government of Bhutan.
2.2. Roles and Responsibilities of Processes Section
The main responsibility of Processes Section is to support the operation of professionalizing the ICT management practices – the way we do ICT. Towards this end, it will work with other division of the department to put in place:
1. Standards on ICT management processes.
2. System development and services standards.
2.3. Roles and Responsibilities of Communications Section
The main responsibility of this section is to ensure proper whole of government alignment in the way ICT is utilized in the RGOB. Towards this end, it will carry out the following:
1. Plan, coordinate and conduct annual ICT conference, ICT Head’s meeting, ICT review committee meeting, experts’ group meeting and senior user management meeting.
2. Plan, coordinate and conduct briefings to Committees of Secretary and annual Dasho Dzongdags meeting.
3. Plan, coordinate and conduct orientation to ICT professionals.
4. Form team for developing ICT portal.
5. Plan, prepare agenda and schedule internal meeting in Parenting Division.